We want you to love your marcel. If it doesn't fit or you just aren't totally in love with it, don't worry, Items may be returned within 30 days of receipt and we’ll take care of the postage. If you want to email us about what didn't work (and why) we'd love to hear from you.
TO BE ELIGIBLE FOR RETURNS, PLEASE NOTE THE FOLLOWING CRITERIA:
Purchased less than 30 days ago
Has not been worn, altered or washed
Remains in original packaging with all tags attached
Must have original receipt
Panties have been tried on over your own
HOW TO MAKE A RETURN
It's easy to return your marcel items in just a few steps.
1. Fill out the return form
2. Enter the order number and the ship-to postal code
3. Click the look up order button. The next screen will display the order information and each item in the order
4. Select the quantity of each item and the reason for the return
5. Click the Submit Request button. The next (and final) page shows the return was authorized.
6. Click the Print Return Label button
7. Please enclose a note inside indicating whether you'd like a exchange or refund. Refunds will be issued to the original method of payment.
8. Carefully pack up the items you are returning in the original packaging to keep them safe in transit.
9. Apply the printed pre-paid return shipping label included with your domestic order, drop it off at your nearest post office.
that’s it! Your return is on its way to being processed.
Once we receive your return package, please allow up to 10 business days for your return to be finalized and posted. We'll let you know via e-mail once your refund has been processed.
FYI all returns should be shipped to:
Marcel de la Noche
292 Lafayette st 6E
New York, NY 10012