ORDERS & SHIPPING

shipping

We use USPS to ship out marcel. You can expect to receive your order within 1 week, sooner if you’re on the east coast. Let us know if you’re in a rush and we can arrange alternative shipping (with a surcharge).

How long before my order ships?

Orders will ship out within 24-72 hours from the time of receipt. you should receive your order in 3-5 business days from the time it ships, sooner if you are in new york. check your email for tracking.

Where is my order?

you will receive an email with tracking info once the order is sent out.

Where do you ship?

We ship anywhere in the usa

What are your shipping methods and how long do they take?

we ship marcel by USPS. if you’d like your order sooner, please contact us.

How much does shipping cost?

Shipping is $5.95. If your order is over $100 shipping is free.

Can I change/cancel my order?

please contact us asap after placing your order.

What forms of payment do you take?

we accept any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American express, discover, JCB, or UnionPay logo. we also accept Paypal.

size guide

all the fabrics we use for marcel stretch. if you like a really tight fit (really cheeky booty, super high cut or low cut), size down. if you are tall and are between sizes, size up for the length.

we want you to feel good when you wear marcel. please contact us at info@marcelstyle.com with any questions. we’ll be happy to help you figure out your perfect size.



What if you’re out of my size?

all of our fabrics stretch. you can try another size or contact us and we’ll let you know when we get more of the marcel piece you desire.

Will you be offering more sizes?

our plan is to add larger sizes soon! please keep in touch with us!

What is your exchange policy?

we would be happy to exchange your marcel for another size or color if we have the replacement. please make sure the item has not been worn, altered or washed, and that it remains in the original packaging with all tags attached. please contact us or enclose a note in your return. if we do not have the your preferred item we will issue you a refund credited to the original payment method.


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return policy

We want you to love your marcel. If it doesn't fit or you just aren't totally in love with it, don't worry, Items may be returned within 30 days of receipt. If you want to email us about what didn't work (and why) we'd love to hear from you.

TO BE ELIGIBLE FOR RETURNS, PLEASE NOTE THE FOLLOWING CRITERIA:

  • Purchased less than 30 days ago

  • Has not been worn, altered or washed

  • Remains in original packaging with all tags attached

  • Must have original receipt

  • Panties have been tried on over your own

HOW TO MAKE A RETURN

It's easy to return your marcel items in just a few steps.

1. Fill out the return form

2. Enter the order number and the ship-to postal code

3. Click the look up order button. The next screen will display the order information and each item in the order

4. Select the quantity of each item and the reason for the return

5. Click the Submit Request button. The next (and final) page shows the return was authorized.

6. Click the Print Return Label button

7. Please enclose a note inside indicating whether you'd like a exchange or refund. Refunds will be issued to the original method of payment.

8. Carefully pack up the items you are returning in the original packaging to keep them safe in transit.

9. Apply the printed pre-paid return shipping label included with your domestic order, drop it off at your nearest post office.

Your return is on its way!

Once we receive your return package, please allow up to 10 business days for your return to be finalized and posted. We'll let you know via e-mail once your refund has been processed.

FYI all returns should be shipped to:

Marcel de la Noche
292 Lafayette st 6E 
New York, NY 10012
What is your exchange policy?

we would be happy to exchange your marcel for another size or color if we have the replacement. please make sure the item has not been worn, altered or washed, and that it remains in the original packaging with all tags attached. please contact us or enclose a note in your return. if we do not have the your preferred item we will issue you a refund credited to the original payment method.


When can I expect my refund?.

please expect your refund within 10 days after we receive your return. your refund will be credited to the original payment method.


How do I return a gift?

please make sure the item has not been worn, altered or washed, and that it remains in the original packaging with all tags attached and contact us

What if my item is damaged, defective, or incorrect?

please contact us.

Can I change/cancel my order?

please contact us asap after placing your order.


What’s marcel's phone number?

we are a tiny company and can’t provide phone support at this time. please email us and we’ll get back to you asap by email.